5th Generation iPod Crashes With Recent iTunes Purchase
It appears there may be a compatibility problem with either new content being posted to the iTunes Store, or iTunes 8, and the 5th Generation iPod. After playing 3-4 songs from any new album purchased recently, the iPod crashes and reboots. See the (many) reports that are starting to pour in:
I'll edit this post with updates on this issue. Are any of you readers seeing this problem?
Update: Solution
I received an e-mail from Apple Customer Support, and the text is below. Re-downloading the tracks according to their instructions did fix the problem for me, although it forced me to download the entire album again twice. Weird.
Dear Customer,
Recently you purchased an item from the iTunes Store. You may have noticed
that there was an issue with this particular item, which prevented it from
being played on an iPod. We have since corrected this problem on the iTunes
Store and have verified that this will now play correctly on an iPod.
To correct the problem with the item in your library, we placed a new copy
in your download queue. To begin downloading, click this link:
https://phobos.apple.com/WebObjects/MZFinance.woa/wa/checkForPurchases
Or, you can open iTunes and select Check for Available Downloads from the
Store menu.
We know that redownloading these tracks will cause you to have duplicate
files on your hard drive, so we've created a step-by-step walkthrough that
will help you eliminate the affected copies of the files.
The walkthrough for removing these duplicate tracks is available at:
http://support.apple.com/kb/HT2905
After removing the duplicate tracks, you should also re-sync any iPod or
iPhone that have purchases from this account. If your iPod or iPhone is set
to Manually Manage Songs and Videos, you'll need to restore the device and
then re-add tracks from your Library. Your purchases should now all play
successfully.
If you have any questions or concerns, please contact our customer service
team by visiting:
http://www.apple.com/support/itunes/store/
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Recently you purchased an item from the iTunes Store. You may have noticed
that there was an issue with this particular item, which prevented it from
being played on an iPod. We have since corrected this problem on the iTunes
Store and have verified that this will now play correctly on an iPod.
To correct the problem with the item in your library, we placed a new copy
in your download queue. To begin downloading, click this link:
https://phobos.apple.com/
Or, you can open iTunes and select Check for Available Downloads from the
Store menu.
We know that redownloading these tracks will cause you to have duplicate
files on your hard drive, so we've created a step-by-step walkthrough that
will help you eliminate the affected copies of the files.
The walkthrough for removing these duplicate tracks is available at:
http://support.apple.com/kb/
After removing the duplicate tracks, you should also re-sync any iPod or
iPhone that have purchases from this account. If your iPod or iPhone is set
to Manually Manage Songs and Videos, you'll need to restore the device and
then re-add tracks from your Library. Your purchases should now all play
successfully.
If you have any questions or concerns, please contact our customer service
team by visiting:
http://www.apple.com/support/
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/
1 comments:
I have a 5th gen. 80 gig video ipod. Since upgrading to itunes v.8, I cannot even mount my ipod on my on my Mac G5 (os x 10.4). Itunes automatically starts up and my ipod (which has mounted for a few seconds before itunes started up) disappears from the desktop. An error message pops up saying an ipod is detected but is unrecognizable and that I should try unplugging and re-plugging it back in. This never works. The ipod works fine on my same configuration Mac at work, where I haven't upgraded to v.8 (and will not!). So now I put mp3s and mp4s on my thumb drive and upload to my ipod when I get to work. Don't see any other easy workaround that's not risky.
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